Overview

RETURN & REFUND POLICY

Our team of skilled florists takes great care when crafting your chosen floral arrangement or bouquet, while our plant experts strive to choose a plant that closely matches the one displayed on our website. If, for any reason, you are not satisfied with your order, you have a 72-hour window from the date of receipt to file a claim. To qualify for a return, your purchase must remain in its original delivered condition. Please ensure you capture images of the item, particularly focusing on the issue you’ve encountered, as our team may have a few questions related to the claim. Once your claim is approved, our customer care team will notify you of the decision, and, in extreme cases, they will either send you a replacement or initiate a refund to your original method of payment or credit card. The credited amount will be reflected in your bank account within a specific number of days, dependent on your card issuer’s policies.

Need help?

Contact us at info@botanica-boutique.com or +9613044600 for questions related to refunds and returns.